Eight Disciplines of Problem Solving (8D)

$ 195.00

(Price inclusive of 90 day access, Completion certificate & course handout)

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SKU: QSC 0116 Categories: , ,

Description

INTRODUCTION

Are you are tired & frustrated at solving the same symptoms over and over and now you want to cure the disease? Do you have customer complaints, returns & warranty issues ? Are you a supplier to the manufacturing industry or wish to work in manufacturing ? You are ISO 9001 / IAFT 16949 Certified, or want to be ?

If you answered yes to any one of the above, you should consider this course on Eight Disciplines of Problem Solving (8D). This is a structured problem solving tool that helps you to address the root cause (disease) rather than the failures (symptoms).

Eight Disciplines of Problem Solving (8D) – also known as Global 8D is extensively used in the automotive and other engineering and manufacturing related industries.

LEARNING OBJECTIVES

The objective of the course is to help gain understanding of the concept of a structured problem solving by leveraging a tool called 8-Disciplines problem solving (also known as Global 8D). 

Upon completion of this course, the participant will acquire the knowledge to:

  • Have a thorough understanding of the 8D process and describe each step
  • Capable of describing the tools and methods used in support of 8D
  • Explain how 8D teams are structured
  • Understand and be able to apply key problem solving tools in each phase of the 8D Problem Solving  Process, including Pareto Chart, 5 Whys, Process Flow Chart,  C & E Fish-bone Diagram, Process Failure Mode and Effects Analysis(PFMEA), Mistake Proofing  and Process Control Plan
  • Identify Symptoms, Problem Statements, Problem Descriptions, Possible Causes, Most Likely Causes and Root Causes

We will discuss Case Studies and examples in this course. The course will offer many mid-course learning checks and will offer additional reading resources.

The course is developed based on decades of front-line automotive industry experience of the instructor. 

WHO SHOULD TAKE THIS COURSE

This course is designed to be a comprehensive course on the concepts of structured problem solving by using the Global 8D (G8D) Problem solving tool.

It is designed for a wide variety of audiences like:

  • Engineers
  • Supervisors
  • Managers
  • Sales and Service Manager
  • Support and service professionals
  • Quality Engineers and managers
  • Production Line Managers and Supervisors
  • Manufacturing Professionals
  • Line operators and work cell supervisors

COURSE CONTENT 

  • INTRODUCTION
  • HISTORY & BACKGROUND
    • History
    • What is 8D
    • Why Apply 8D
    • When to Apply 8D
    • Benefits of 8D
  • 8D PROCESS OVERVIEW
    • Flow diagram
    • Ten Verbs
    • Flow of Countermeasures
    • Process Outline : D0 & D1
    • Process Outline : D2 & D3
    • Process Outline : D4 & D5
    • Process Outline : D6 & D7
    • Process Outline : D8 & TAT
    • Deming PDCA or PDSA
    • 8D or Lean Six Sigma
  • 8D PROBLEM SOLVING PROCESS [Steps D0 to D3]
    • Discipline 0 (D0) – Prepare for the 8D
    • Discipline 0 (D0) – Assessing Questions
    • Discipline 1 (D1) – Create or Form a CFT
    • Discipline 1 (D1) – Team Approach
    • Discipline 1 (D1) – Assessing Questions
    • Discipline 2 (D2) – Define the Problem
    • Discipline 2 (D2) – Good Problem statement
    • Discipline 2 (D2) – Assessing Questions
    • Discipline 3 (D3) – Develop and Implement Containment Actions (ICAs)
    • Discipline 3 (D3) – Typical Containment Actions
    • Discipline 3 (D3) – Assessing Questions
  • 8D PROBLEM SOLVING PROCESS [Step D4]
    • Discipline 4 (D4) – Determine Root Cause Analysis (RCA)
    • Discipline 4 (D4) – Root Cause Analysis Exercise
    • Discipline 4 (D4) – RCA – Recommended Tools
    • Discipline 4 (D4) – RCA – Process Change Analysis
    • Discipline 4 (D4) – RCA – Fault Tree Analysis (FTA)
    • Discipline 4 (D4) – RCA – Five (5)-Why Methodologies
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis Examples
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis : Things to Remember
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis : Three Ways to answer
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis : Problem Statement Methodology
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis : More Examples
    • Discipline 4 (D4) – RCA – Five (5)-Why Analysis : Challenge the Root Cause
    • Discipline 4 (D4) – RCA – Cause-and-Effect (Ishikawa) Diagram
    • Discipline 4 (D4) – RCA – Fishbone Diagram – Major and subsidiary causes
    • Discipline 4 (D4) – Define and Verify Escape Point
    • Discipline 4 (D4) – Assessing Questions
  • 8D PROBLEM SOLVING PROCESS [Steps D5 to D8]
    • Discipline 5 (D5) – Develop and Implement Permanent Corrective Actions (PCA)
    • Discipline 5 (D5) – Assessing Questions
    • Discipline 6 (D6) – Verify Corrective Actions Implementation and Effectiveness
    • Discipline 6 (D6) – Assessing Questions
    • Discipline 7 (D7) – Prevent Recurrence
    • Discipline 7 (D7) – Prevent Recurrence – Horizontal Deployment of 8D
    • Discipline 7 (D7) – Assessing Questions
    • Discipline 8 (D8) – Closure & Lessons Learned, Team Celebration
    • Discipline 8 (D8) – Assessing Questions
  • 8D CASE STUDY
  • 8D SUMMARY
  • REFERENCES & COURSE HANDOUTS
  • FINAL QUIZ

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